I had a bit of a scare when I got home.
I had shut down my computer Friday before we left and when I got home, I turned it on to check my email. Lo and behold, I couldn’t access the internet to get email OR Internet Explorer. That had happened a couple of other times, so I shut it down again, and unplugged the exterior modem and the router (don’t ask what that does!). Waited a bit and plugged in the modem, turned on the computer, plugged in the router and same thing. The little lights on both the modem and router were working as per normal, but still no internet access.
So, I went to bed. Like Scarlett O’Hara, I decided to ‘think about that tomorrow.”
BUT - same thing this morning. So I called Comcast and the recording said they are working on things and I should call back after noon. I did. Guy told me to do what I had already done. So I did (to make him happy) and there was no change. After I realized he was going to be little or no help, I SOS’d my MD son.
He had me call up the command prompt screen and told me what to type in but when I did, nothing came up; he was looking for something in particular I expect but didn’t tell me what. He then had me go to the Control Panel, which is how the user (you or me) controls some of the stuff having to do with the infernal machine, but he was in a bit of a hurry because daughter Mallory had to get back to the college (maybe two hours round trip). He had me get to Network Connections on the control panel and then open Linksys something; the linksys is what would link the computer to the system for accessing the internet.
We had hung up but I got brave, clicked on that icon again to open it, and then saw that it said that was disabled. I have no idea how it GOT disabled but there it is. So I swallowed hard and click on Enable. THAT was when those two little computer monitors appeared on the taskbar at the bottom. And THEN I knew I was home free. I had realized that icon wasn’t there but without my calling son Gene, I wouldn’t have known what to do about it. I will from now on. He suggessted that I then reboot to make sure those computer monitors still showed up (they did) and I should be OK.
I sent him a heartfelt thank you and asked him if he had any idea why it would have been disabled; I hadn’t done anything to cause that, I didn’t think.
I feel so computer geekish!!!!!!!!!!!!!!